Success Stories
A few examples on how Cale products and services have created high value solutions.

Improved parking possibilities for residents

Tonbridge and Malling Borough Council have acquired further parking terminals to improve the availability of parking spaces for local residents. Cale was chosen as the terminals have a proven track record of security and reliability, with the stainless steel construction of the terminal and advanced anti-vandal features.

Improved efficiency through charged parking

Some of the terminals have been installed at new on-street locations. This is part of a strategy designed to improve the availability of parking spaces for local residents. By introducing charging on certain residential streets, on-street parking is made less attractive for occasional visitors.

Remote administration thanks to CWO

All of the Cale terminals operated by Tonbridge and Malling Borough Council are linked to a central backoffice computer via the GSM network. The software allows the customer to remotely monitor and control over one hundred of the terminal’s operational functions, such as tariffs vend statistics, audit and event information. The software also makes it possible to change tariffs, display text and tickets headings as well as information on charging hours and days.

Fast attendance following on alarms gives reduced downtown

In the event of a warning or alarm, the terminal will dial up and report to the central computer. An text message can then be sent to a prescheduled mobile phone, which ensures that a parking attendant is notified almost immediately and can attend to rectify the issue as quickly as possible. This reduces possible downtime to a minimum.

Different alarm types can be sent to a number of scheduled phones according to the time of day. As an example, an out of hour’s cash box removal could be reported to an appropriate officer. Operating data can be presented in a graphical or spreadsheet format, making it easier for the operator to search and interpret the specific information required.

Dutch customer with specific requirements

The Dutch city of Utrecht needed to modernise its parking system, and wanted a flexible and future-proof cashless parking system capable of licence plate registration. Payment would take place by a national direct debit card as credit cards.

In addition, Utrecht wanted to update their offline way of managing residents (and visitors) parking in the city. A system for permit handling was already in use by the city, so the city wanted to integrate this system with the parking terminals to create a seamless solution that would be easy to manage.

Online permit account was the solution

Cale and its distributor, Schmit Parkeersystemen, introduced the innovative Online Permit Account to Utrecht as a solution to the city’s requirements. By assigning an online account in CWO to each resident entitled to a parking permit, the city provides the customers a variable number of hours of parking for a reduced tariff. Account holders can then utilise the assigned hours for parking whenever they want by using one of the on-street parking terminals.

Easy control through city division in zones

To be able to control that the residents will only have access to the special residential tariff in a certain area, Cale developed a system where the terminals are divided into zones; each permit account is tied to one or more of these zones. The citizen then only gets reduced rates in specified parts of the city.
A big advantage of this offered solution is that, in case the parking right is not free, the (discounted) tariff is paid at the  terminal: no invoicing is needed and the (cashless) payments are immediately available to the city.

Convenient tool for administrators

For Utrecht, CWO has offered the city administrators a tool to manage permit accounts in an efficient way. The administrators can easily create, enable, disable or delete an account. Since the city already had a register with residents, a huge amount of time and effort was saved by easily importing the register to CWO.
The city also benefits from not having to deal with fake or stolen permits, since everything is managed online.
Cale Australia Pty. Ltd. Unit 3, 4 Bookham Street, Moreley WA 6062 Australia Freecall 1300 0P CALE (1300 07 2253) ACN 146 914 276